FAQ

Updated September 1, 2026

To make the experience easier, our catalog includes single-cup tea products, tea boxes, discovery samplers, latte kits, boba selections, bundled gifts, and tea accessories, with the exact selection shown on the product and collection pages.

With customer care in mind, for damaged, defective, incorrect, or incomplete merchandise, send the order number, checkout email, a clear explanation, and photos or video of the item and packaging.

The important detail is that approved refunds are processed to the original payment method within 10 days. Exchanges are accepted subject to available inventory.

For a smooth resolution, the payment methods currently enabled are displayed at checkout. Complete Shipping, Refund, Payment, Privacy, and Terms information is available through the linked policy pages.

Whenever support is required, free shipping is available only when it is displayed as eligible at checkout. Standard orders are processed in approximately 1–2 business days, followed by estimated delivery or transit of 3–5 business days.

To make the experience easier, if you change your mind or select the wrong product, request a mailed return or exchange within 30 days after delivery. Non-defective returns must be new and unused with original packaging, tags, and accessories.

With customer care in mind, a free return label is included in the parcel, and there is no restocking fee. Do not mail an item back before the return is authorized.

The important detail is that we use necessary cookies and may use analytics or advertising-effectiveness tools where configured and permitted. Contact us using the Email, Mailing address, and Phone details below for order, product, shipping, payment, return, privacy, or policy questions.

Contact

Email: cameronklbeckernov711@gmail.com
Mailing address: 991 Rama Rd, Charlotte, NC, 28211, United States
Phone: 928-997-1629